Four hotel groups, one common thread: with umnify #hospitality and its deep integration into apaleo, they bring scattered processes together into a single flow, closer to the guest, with less manual work and more visibility for the whole team.
„umnify #hospitality has helped us fundamentally optimize the way we work.
Through the integration with apaleo, we were able to automate our housekeeping and check-in processes and also fit modules like Traces and contract management perfectly into our daily work.
The flexibility of the solution lets us shape our workflows exactly the way we need them, instead of adapting to a rigid system. The result: a noticeable increase in efficiency, satisfied guests, and smooth hotel operations.“
Housekeeping, check-in, traces, and contract management ran independently of one another, with no flexibility to adapt to their own workflows.
Thanks to the apaleo integration, housekeeping and check-in are automated, while traces and contract management are tailored to fit rather than forced into a rigid system.
„The flexibility of the solution allows us to tailor our workflows exactly to our needs, instead of having to adapt to a rigid system.“
The result: a significant increase in efficiency, satisfied guests, and smooth hotel operations.
„Thanks to umnify, we finally have a clear structure that supports our sales team across all properties, instead of managing each property separately in Excel.
We use the company profiles in apaleo as our foundation and enrich them in umnify with contacts and sales information. When we find several companies from the same group within a property, we merge them into master company profiles, and since our setup is multi-property, we also consolidate them at the account level into sales master profiles.
That way, we no longer see revenue and potential only per property, but across the entire company group.“
Sales data was maintained property by property in Excel, and corporate contracts were created manually. With every new property, the system became less transparent and more error prone.
A three-tier data architecture in umnify, embedded directly into apaleo via iFrame, so sales and operations now work from the same data.
„The fact that operations can now access sales data and corporate contracts has noticeably improved our internal workflows and strengthened collaboration between the teams.“
„With umnify, we haven’t just improved our processes, we’ve laid the foundation for sustainable B2B growth at Tailormade Hotels.“
„Our previous tech stack ran on Make.com, but we’ve since switched our automations over to umnify completely.
The reason for the switch was that we wanted to automate processes, but didn’t have the in-house coding expertise to work with tools like Make.com. When we reached out to umnify, they said they could take over the automations for us.
By now, the team knows us so well that new automations can be implemented in a very short time. The Helloguest integration in particular really convinced us: since then, more guests check in at the kiosk than at the front desk.“
The previous tech stack ran on Make.com. Without in-house coding expertise, the team could barely automate processes on its own.
umnify handles the automation end to end: booking confirmations, registration forms, invoices, and room assignments all run automatically.
„By now, the team knows us so well that new automations are implemented in a very short time.“
"Since then, more guests check in at the kiosk than at the front desk."
„With umnify, we found a solution that meaningfully connects many of these processes and makes everyday work noticeably easier for our teams.
For us, the solution has become far more than just a tool for guest communication, we use it for everything from automated reservation confirmations to housekeeping, Lost & Found, and WhatsApp communication.
Thanks to the close connection with Apaleo, we have much of this information exactly where we actually need it, close to the guest and the reservation.“
Guest communication, invoicing, housekeeping, and lost & found were spread across different systems, making workflows unnecessarily complicated.
Full integration into apaleo: confirmations, invoices, housekeeping, and lost & found run automatically directly on the guest profile, including WhatsApp access codes for late arrivals.
„Our housekeeping team really enjoys working with the app and gets along with it well in everyday use.“
"This is really how it should have always been."
