We’re excited to introduce a valuable feature in umnify: with the Guest Flags, you can now categorize your guests directly within the umnify #CRM! 🚩
With this feature, you’ll always have a clear overview of your guests – from regulars and VIPs to those on the blacklist – and can trigger smart workflows automatically. This ensures that your team is proactively informed and prepared for any situation.
Now you can…
✅ Automatically create traces for returning guests upon reservation: For example: „Favorite room with sea view, preferred pillow, arrival in the afternoon, birthday next week to note.“
✅ Automatically generate special service notes for VIP guests: Such as: „Provide welcome drink, room upgrade, personal greeting from the Front Office Manager.“
✅ Receive immediate internal email alerts for guests on the blacklist: This ensures your team is always well-prepared.
Full transparency across your team:
All relevant guest information is centralized in the CRM, allowing Front Office, Housekeeping, and Management to know immediately how to handle each guest-without extra coordination.
How Guest Flags make daily operations easier:
✨ No more surprises-your team instantly sees each guest’s category.
✨ VIPs and regulars get the personal attention they deserve.
✨ Blacklist alerts automatically prevent awkward situations.
With Guest Flags, your guest management becomes smarter, faster, and more personal-from booking to check-out.
Already using umnify? Then simply contact us at support@umnify.com and we’ll be happy to activate the WhatsApp feature for your team.
Not an umnify customer yet? Then it’s high time – click here and book a demo appointment.