How much time does your team spend every day sending emails and WhatsApp messages, processing registration forms, or answering questions before check-in?
Today, guests at hotels, serviced apartments, and long-stay properties expect a seamless digital experience—from their very first interaction through to after they check out.
With the umnify Guest Journey, you can automate these processes directly using your apaleo data. This allows you to guide your guests throughout their entire journey—personally, efficiently, and without any additional manual effort.
Now you can…
✅ Automatically send booking confirmations via email or WhatsApp immediately after a reservation is made.
✅ Send guests a pre-arrival message via email or WhatsApp with an online check-in before their stay.
✅ Let guests complete and sign registration forms digitally before arrival.
✅ Collect outstanding payments before check-in via apaleo Pay.
✅ Enable guests to check in on-site using a self-service kiosk.
✅ Automatically transfer registration forms from apaleo to a tablet, allowing guests to complete and sign them digitally on arrival.
✅ Send automated on-stay messages via email or WhatsApp, such as restaurant recommendations, wellness offers, or information about late check-out.
✅ Automatically send post-stay messages via email or WhatsApp after departure, including a thank-you message, a review request, or a voucher for the guest’s next stay.
And the best part?
All information is pulled directly from apaleo and synchronized automatically. This eliminates duplicate data entry and saves your front desk team valuable time.
At the same time, your guests enjoy a modern, digital guest journey that makes their stay more convenient while creating a professional impression.
👉 Already using umnify and want to learn more about the digital Guest Journey with umnify & apaleo? Simply contact us at support@umnify.com. Our team will be happy to help.
👉 Not an umnify customer yet? Now’s the perfect time – click here to book a demo.