Centralized messaging for your hotel and apartment house

All your messages in one place. Finally, a clear overview of your daily life.

In the day-to-day operations of a hotel, communication quickly spreads across multiple channels: email inboxes, WhatsApp, and internal coordination. This often results in inquiries being left unanswered, receiving duplicate responses, or simply getting lost in the shuffle. umnify’s central inbox brings all of this together. It consolidates all messages into a single system and establishes clear workflows for your team.

Manage Central Inboxes Link inquiries to guests Set up a custom autoresponder Assign Teams & Responsibilities

One inbox for all messages

With the umnify #Unified Inbox, all messages are consolidated in one place, regardless of the channel they come from.

 

  • Emails from generic email addresses such as info@, inquiry@, or reservation@
  • WhatsApp messages directly in the system
  • No scattered mailboxes or tools
  • All requests are clearly visible to the team

This creates a clear, shared understanding of the current status of the work.

Order Instead of Chaos in Your Inbox

Traditional inboxes are transformed into a streamlined workflow. Every request can be processed efficiently.

Email distribution list for shared mailboxes

Automatically forward emails to the right departments. For each mailbox, you can specify exactly who receives what—including a custom signature.

Integration with CRM & Reservations

If the sender is known, the email is automatically assigned to the corresponding guest profile. You can also link inquiries directly to reservations—for seamless communication.

  • Organize and prioritize tickets
  • Assign tasks to individuals or teams
  • Track the processing status at any time


When integrated with apaleo, emails are directly linked to guests and reservations. All information is immediately available, without having to search or switch systems.

WhatsApp and automation included


In addition to email, you can also use WhatsApp directly in the umnify #Inbox and automate recurring communications.

Now you can...

How email management works with umnify #hospitality – watch the video now

Get started now with umnify #hospitality

Simply Better Communication

umnify’s central inbox brings structure to all your communications.

All channels, all inquiries, and all responsibilities in one place.

Less coordination within the team, faster responses, and a clear overview in day-to-day operations.

If you want to see how this works for your business, book a demo now.